Terms of Service

Who we are

Blank Canvas Cleaning LLC, d/b/a Blank Canvas Cleaning, 10102 N Lamar Blvd Ste 6, Austin, TX 78753, provides house cleaning services in Austin, Texas and surrounding areas and operates as a referral agency. We match clients with vetted, background-checked independent cleaning professionals and handle booking, payment and support. The professionals who perform cleanings are independent contractors, not our employees.

Flat rates and scope

Prices are flat rates based on bedroom and bathroom count as published on our pricing page, and cover the tasks listed for the booked service on our checklist and service pages. Tasks not listed are not included. Rates assume a home in normal lived-in condition, meaning professionally cleaned within approximately the last 60 days.

Condition adjustments

If a home's condition is significantly different from what was described at booking, we will contact you with photos before work begins and offer published-rate options: upgrade the service, proceed with the booked checklist in priority order, or reschedule. No price changes happen without your agreement. If a cleaning cannot proceed due to condition materially misrepresented at booking, an on-site fee of $70 applies, most of which is paid to the cleaning professional for the trip.

Cancellations and rescheduling

Reschedule or cancel free with at least 24 hours' notice. Cancellations or reschedules with less than 24 hours' notice incur a $70 fee. Your assigned cleaning professional reserves your time slot and declines other work to hold it; the majority of late-cancellation fees are paid to that professional.

Access and lockouts

You are responsible for providing access to the home at the scheduled time, whether by being present, leaving a door code, lockbox, front desk instructions, or other arrangement noted in the booking. If the cleaning professional arrives and cannot gain access, they will wait 15 minutes while we attempt to reach you by phone and text. If access is not provided, the appointment is treated as a lockout and 50% of the booked service price applies, with a $70 minimum. The majority of the lockout fee is paid to the cleaning professional. If access is provided late, the professional may need to shorten the visit to the remaining scheduled window or reschedule.

Satisfaction guarantee

If any checklist item from your booked service was not completed to standard, notify us within 24 hours of the cleaning and we will return to address it at no charge. The guarantee covers the booked scope, not tasks outside it.

Payment

Payment is by card, charged after the cleaning is completed. Add-ons selected at booking or approved during service are added to the flat rate.

Damage claims

Report suspected damage within 48 hours with photos through the contact form. We will investigate with the assigned professional and work toward a fair resolution.

Communications and SMS

By submitting our forms with the consent box checked, you provide express written consent to be contacted by phone, text message and email about your quote, bookings and account, as described in our privacy policy. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of texts, or HELP for assistance. Consent is not a condition of purchase.

Limitation of liability

To the maximum extent permitted by law, our total liability for any claim related to a cleaning is limited to the amount paid for that cleaning.

Changes

We may update these terms; the effective date above reflects the current version. Continued use of the service after changes means acceptance.